Shipping policy
Effective Date: 13 August 2026
This Shipping & Delivery Policy explains how connection fees, shipping and delivery apply to products and services purchased from Zub Connect.
1. Internet and Connectivity Services
A once-off connection fee may apply to internet and connectivity services, including Fibre, LTE and 5G.
Where applicable, the connection fee will be clearly displayed during checkout before payment is completed.
Connection and activation timelines may vary depending on the selected service, network availability and any verification or activation requirements.
2. SIM Card Delivery
Physical SIM cards require delivery and will be shipped to the delivery address provided during checkout.
Standard delivery timelines apply unless otherwise communicated.
eSIM products do not require physical delivery and are subject to the applicable activation and verification requirements.
3. Hardware Shipping
A standard shipping fee of R179 applies to hardware and physical SIM card orders.
This includes routers and other physical equipment purchased from Zub Connect.
4. Delivery Time
Orders requiring physical delivery are generally delivered within 3 to 5 working days after the order has been processed.
Delivery times are estimates and may vary depending on the delivery location, courier operations and other circumstances outside of Zub Connect's control.
5. Delivery Area
Zub Connect currently delivers within South Africa only.
We do not currently offer international shipping.
6. Order Processing
Orders may require payment confirmation, RICA verification or other processing before they can be dispatched or activated.
Where additional information or verification is required, processing may only continue once the necessary requirements have been completed.
7. Delays
While we aim to meet the estimated delivery timeframe, Zub Connect cannot guarantee delivery within a specific timeframe where delays are caused by circumstances outside of our reasonable control, including courier delays, incorrect delivery information or other unforeseen circumstances.
8. Incorrect Delivery Information
Customers are responsible for ensuring that the delivery address and contact information provided during checkout are accurate and complete.
Zub Connect cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
9. Contact Us
For questions regarding shipping or delivery, please contact Zub Connect using the official contact number provided on our website.
This policy may be updated from time to time to reflect changes to our delivery processes or services.