Effective Date: 13 August 2026
Zub Connect is committed to complying with South African regulatory requirements relating to the registration and activation of mobile and electronic communication services.
This notice explains the customer verification information that may be required when purchasing or activating applicable Zub Connect services, including prepaid eSIMs, local eSIMs and tourist eSIM products where RICA applies.
1. RICA Registration
The Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002 (RICA) requires applicable mobile communication services to be registered before activation.
Where RICA applies to a Zub Connect product, we cannot activate the service until the required registration and verification process has been completed.
2. Information We May Require
For applicable services, customers may be required to provide:
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A valid identification document
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Proof of residence not older than 3 months
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A clear selfie holding the original identification document
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Additional information reasonably required to complete the registration or verification process
The specific requirements may vary depending on the service, network provider and applicable regulatory requirements.
3. Why We Require This Information
The information is collected and processed to:
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Complete RICA registration
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Verify your identity
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Confirm the information required for service activation
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Prevent fraud and unauthorised use
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Comply with applicable legal and regulatory requirements
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Activate and manage your mobile or eSIM service
Providing the required information does not guarantee activation where the information cannot be verified or where the applicable registration requirements have not been satisfied.
4. Original Identification Document
Where a selfie holding an identification document is required, the selfie must clearly show you holding your original, valid identification document.
Images that are unclear, altered, cropped in a way that prevents verification, or that do not show the original document may not be accepted.
5. Proof of Residence
Where required, proof of residence must be no older than 3 months at the time of submission.
The document must clearly show the customer's name and residential address and must be sufficiently legible for verification.
6. Processing of Customer Information
Zub Connect processes customer information in accordance with applicable privacy and data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA).
RICA-related information may be shared with the relevant network provider, RICA verification service provider or other authorised party where necessary to complete registration, verification, activation or comply with legal requirements.
For more information about how Zub Connect handles personal information, please refer to our Privacy Policy.
7. Failed or Incomplete Verification
If the required information is missing, inaccurate, unclear or cannot be verified, Zub Connect may be unable to complete the registration or activate the applicable service.
We may request additional information or documentation where reasonably necessary to complete the verification process.
8. Customer Responsibility
Customers are responsible for ensuring that the information and documentation they provide is accurate, current and belongs to them.
Customers must not provide another person's identification documents, personal information or verification materials without lawful authority.
Providing false or misleading information may result in the service being refused, suspended or terminated and may have other legal consequences.
9. Activation
Applicable eSIM and mobile services will only be activated once the required verification and registration requirements have been successfully completed.
Processing times may vary depending on the verification process and the relevant network provider.
10. Changes to This Notice
Zub Connect may update this notice from time to time to reflect changes in legislation, regulatory requirements, network-provider requirements or our verification processes.
The latest version will be published on our website with the applicable effective date.
11. Contact Us
For questions regarding RICA registration or customer verification, please contact Zub Connect.
Zub Connect
Telephone: 068 903 2108
By purchasing or requesting activation of a service for which RICA or customer verification applies, you acknowledge that the required information and documentation must be provided before the service can be activated.