Effective Date: 13 August 2026
Zub Connect respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Zub Connect collects, uses, stores and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
POPIA establishes requirements for the lawful processing of personal information and gives data subjects rights regarding their personal information.
1. Who We Are
Zub Connect provides internet connectivity and related products and services, including Fibre, LTE, 5G, eSIMs, routers and related connectivity services.
For purposes of POPIA, Zub Connect may act as the responsible party when determining the purpose and means of processing your personal information.
2. Personal Information We Collect
Depending on the products or services you purchase or enquire about, we may collect:
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Full name and surname
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Identity or other identification information
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Contact details, including telephone number and email address
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Physical and/or residential address
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Proof of residence
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RICA-related information and documentation
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Device, SIM or service information
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Billing and payment information
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Order and transaction information
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Customer support and communication records
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Information you provide when making an enquiry, complaint or service request
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Technical information required to provide or support your connectivity service
We only seek information that is reasonably necessary for the relevant purpose.
3. RICA Information
Where a product or service requires RICA registration, Zub Connect may collect and process information and documentation required to comply with applicable regulatory requirements.
For eSIM and other applicable mobile services, this may include identification documents, proof of residence and a clear selfie holding the original identification document.
RICA information is processed for the purposes of identity verification, registration, activation and compliance with applicable legal and regulatory requirements.
4. How We Use Your Personal Information
We may process your personal information to:
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Process and fulfil orders
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Provide internet, eSIM and related connectivity services
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Register and activate services
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Complete RICA requirements where applicable
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Verify customer identity
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Process payments and billing
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Communicate with you about your order or service
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Provide customer support
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Troubleshoot and manage services
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Process cancellations, refunds or service changes
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Prevent fraud, misuse or unauthorised use of services
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Meet legal, regulatory and contractual obligations
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Maintain appropriate business and transaction records
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Improve our products, services and customer experience
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Send marketing communications where permitted by law and, where required, with your consent
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law. POPIA requires personal information to be collected for a specific, explicitly defined and lawful purpose and places limits on further processing.
5. Sharing Your Personal Information
We may share relevant personal information with third parties where reasonably necessary to provide our products and services or comply with legal obligations.
These parties may include:
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Network and telecommunications service providers
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RICA service providers or authorised registration platforms
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Payment processors and financial service providers
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Delivery and logistics providers
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Technology and hosting providers
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Professional service providers
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Regulators, government authorities or law-enforcement agencies where legally required
We only share information that is reasonably necessary for the relevant purpose and take reasonable steps to ensure that information is handled appropriately.
6. Information Security
Zub Connect takes reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unlawful processing, disclosure, alteration or destruction.
Access to personal information is restricted to persons who require the information to perform legitimate business functions.
POPIA requires responsible parties to safeguard the integrity and confidentiality of personal information and to take appropriate security measures.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, to meet contractual or legal obligations, resolve disputes, maintain business records or otherwise as permitted by law.
Where personal information is no longer required, it will be deleted, destroyed or de-identified in accordance with applicable legal and operational requirements.
8. Your Rights
Subject to applicable legal limitations, you have the right to:
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Request confirmation of whether we hold personal information about you
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Request access to your personal information
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Request correction of inaccurate or outdated information
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Request deletion of information where there is a lawful basis to do so
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Object to certain processing of your personal information
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Withdraw consent where processing is based on consent
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Object to direct marketing communications
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Lodge a complaint regarding the processing of your personal information
POPIA provides data subjects with rights relating to access, correction and deletion of personal information, subject to the requirements and limitations of the Act.
9. Direct Marketing
Where permitted by applicable law, Zub Connect may communicate with customers about products, services, promotions and relevant offers.
You may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting us directly.
Your decision to opt out of marketing communications will not affect your ability to use services you have purchased from us.
10. Cookies and Website Information
Our website may use cookies and similar technologies to enable website functionality, understand how visitors use our website and improve the customer experience.
Certain cookies may be necessary for the operation of the website, while others may be used for analytics or other permitted purposes.
You may adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
Zub Connect is not responsible for the privacy practices or content of third-party websites. We encourage customers to review the privacy policies of third parties before providing personal information to them.
12. Information of Children
Zub Connect does not knowingly collect or process personal information of children except where permitted by POPIA and where the applicable legal requirements have been satisfied.
13. Cross-Border Processing
Where personal information is transferred to or processed by a third party outside South Africa, Zub Connect will take reasonable steps to ensure that the transfer is made in accordance with applicable POPIA requirements.
14. Personal Information Breaches
If Zub Connect becomes aware of a security compromise involving personal information, we will assess the incident and take appropriate steps in accordance with applicable legal requirements, including notifying affected data subjects and/or the Information Regulator where required.
POPIA provides requirements relating to security compromises and notification where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person.
15. Changes to This Policy
Zub Connect may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable laws.
The latest version will be published on our website with the applicable effective date.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy-related complaint, please contact Zub Connect.
Zub Connect
Telephone: 068 903 2108
Physical Address: 94 Bekker Road, Vorna Valley, Midrand
For matters relating to POPIA compliance, Zub Connect may also be required to engage with the Information Regulator of South Africa, which is the independent regulator responsible for monitoring and enforcing POPIA and PAIA.
Information Regulator of South Africa
Website: https://inforegulator.org.za/
Important: This Privacy Policy is intended to provide general information about Zub Connect's privacy practices and should be reviewed against Zub Connect's actual data-processing activities, contracts, retention practices, Information Officer registration and applicable legal requirements before publication.